Lextant's Experience Design Leaders Interview Series   

With Guest:  Heidi Munc, Vice President of User Experience & Human Centered Practices, Nationwide insurance

Wednesday, May 12 at 11:00 a.m. EST

Join Lextant founder  Chris Rockwell for a conversation with Heidi Munc from Nationwide Insurance as they explore the  Keys to creating an experience-driven Fortune 500 enterprise.

Heidi is a tireless advocate for both user-centered design and the power of leveraging the design process to solve large complex problems.   Under her watch, Nationwide has become an industry leader in delivering great customer experiences.  Heidi and her team are accountable for experience strategy, design research, and creative for applications used by consumers, agents, advisors, call center representatives and other internal associates across the Nationwide Enterprise.  

Heidi and Chris will talk about how Nationwide was able to overcome the challenges involved with realizing a cross-organization culture shift in how it delivers its products and services and what it takes to create a customer-centric design organization.